Terms of service

Scope

Canyon is operated by Canida Software GmbH, Mühlenstraße 8A, 14167 Berlin ("we"). These terms apply to everyone who uses Canyon, as a guest or with an account ("you"). Different terms in your own documents do not apply unless we agree to them in writing.

The service

Canyon converts STEP files into STL meshes at the resolution you choose. Guests can try a limited number of conversions; an account adds monthly free compute time, a job history and credit purchases.

We may improve or change features over time. We will not remove something you have already paid for without offering a fair replacement or a refund.

Your account

Give accurate details when you sign up, keep your password to yourself and tell us if you think someone else is using your account. An account is for one person; teams need one account per member.

Compute time and payment

• Every conversion is billed by its compute time, measured per job and shown in your job history.
• Accounts get 30 min of free compute time each month. Unused free time does not carry over.
• Credit packs are prepaid. Purchased credits carry over from month to month and do not expire while your account exists.
• There are no subscriptions and no automatic charges. If your balance runs out, conversions stop until you top up.
• Credit packs are sold by Polar Software Inc. as merchant of record. Polar handles payment, invoices and VAT, and its checkout terms apply to the purchase.

Right of withdrawal

If you are a consumer, you can withdraw from a credit pack purchase within 14 days. When you buy, you can ask us to make the credits available right away; once you have used them, the right of withdrawal ends for the credits used. Polar's checkout shows the full withdrawal notice.

Your files

You keep all rights to the files you upload and the meshes we produce. You give us only the right to store and process them to run your conversions and show you the results.

You confirm that you are allowed to upload each file, and that it does not break the law or anyone else's rights.

Acceptable use

Do not use Canyon to:

• overload, probe or disrupt the service, or get around usage limits;
• upload malware or files built to attack our systems;
• resell the service or access it with automated tools, except through an API we provide for that purpose.

We may suspend accounts that break these rules. Where possible we warn you first.

Results

Meshes are generated automatically. Check every result before you print or manufacture with it; we cannot guarantee that a mesh is suitable for a particular purpose. If a conversion fails because of a fault on our side, tell us and we will refund the compute time.

Availability

We aim to keep Canyon available around the clock, but there may be maintenance windows and outages. We do not offer a guaranteed service level unless agreed separately.

Liability

We are fully liable for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.

For slight negligence we are liable only for breaches of essential contractual obligations, the obligations that make the contract possible and that you can rely on, and only for typical, foreseeable damage. Otherwise our liability for slight negligence is excluded.

Ending the contract

You can delete your account at any time. We can end the contract with 30 days' notice, or immediately for good cause such as a serious breach of these terms. If we end it without cause, we refund any purchased credits you have not used.

Changes to these terms

We may update these terms. We will email account holders at least four weeks before a change takes effect. If you object within that time, the old terms continue to apply and either side may end the contract.

Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not remove the protection of mandatory laws in your country of residence.

If you are a merchant, the place of jurisdiction is Berlin. If a provision of these terms is invalid, the rest remain in effect.